Help & Support

Browse our chefs, pick a service you like, choose your date and number of guests, and complete the booking. You can also chat with the chef before booking to discuss your needs.

You get a full refund if you cancel 7 or more days before your event, or within 10 minutes of paying. Otherwise, cancellations within 7 days of the event are non-refundable. If a chef cancels, you get a full refund automatically, and we help you find another chef: you can see chefs available on your date from your booking, and our support team contacts you. Refunds return to your original payment method within 5–10 business days.

We accept credit and debit cards through our secure payment providers — Tap Payments in Saudi Arabia and the UAE, and Stripe in all other supported countries (Apple Pay and Google Pay are available where supported). All transactions are processed securely.

Yes. Every chef on UpChef goes through a verification process before they can accept bookings, so clients can book with confidence.

Absolutely. You can discuss dietary requirements, food allergies, and menu preferences directly with the chef through the in-app chat before booking.