Hugo B

Booking, cancellation & support

Hugo B is a private chef offering in-home dinners, events and catering. Bookings are made and paid securely through the UpChef app.

• Cancel 7 or more days before the event: 100% refund, including the service fee and any tax.
• Cancel within 7 days of the event: the booking is non-refundable.
• If the chef cancels: 100% refund automatically, and we help you find another chef.
• Refunds go back to the original payment method, usually within 5–10 business days.
• A problem with the service: report it from the booking in the app within 48 hours of the end of the service.

Questions about a booking: contact UpChef support at support@upchef.app or visit Help & Support. Full terms: Terms and Conditions.